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CLAIMS

We all know that the claims process can be a harrowing experience especially for those who are trying to deal direct with an insurer. That is why Bay Insurance Brokers has a designated Claims Manger who can be contacted 24 hours a day 7 days a week for all your emergencies. In the event of an urgent claim or a major loss you can call us toll free on 0800 229 252 and we will be available to assist you.

It is important to remember that we are your representative, not the insurers. We shall therefore ensure that your claim is presented as best as possible to the insurance company and will act on your behalf to achieve the best settlement. As your broker we understand your policy and your true entitlement so you can rest assured you will receive the best claims outcome.

For some further advice on what to do in the event of a general claim we have prepared a general claims guide that will answer most of your questions. Please click here.

We have also prepared a claims guide for Life and Health claims which you will also find extremely useful in guiding you through the claims process and what is required of you. To view this guide simply click here.

Should you need advice or assistance please call us or email claims@bayinsurance.co.nz as we are here to help.